Have a question, a problem, or an idea? We'd genuinely like to hear it. LnPicker is built and maintained by a small team, which means the person reading your message is usually close to the person who can fix the thing you're writing about. Below is how to reach us and what to expect.
The fastest way to reach us
Email is the best channel for almost everything: [email protected]. We read every message and reply in the order they arrive, typically within one business day. If your question is time-sensitive — say your giveaway goes live in a few hours — put something like "URGENT – live giveaway" in the subject line so it's easy to spot.
What to include so we can help faster
A little detail saves a back-and-forth. When you write in, it helps to include:
- The LinkedIn post URL you were drawing from (as long as it's public).
- What you were trying to do, and what happened instead.
- The plan you're on, or whether you were using a free trial.
- A screenshot if something looked broken on screen.
- The browser and device you were using.
None of this is required. If all you can manage is "the winners won't export," send that and we'll take it from there. The list above just gets you to a fix sooner.
What we can help with
Using the tool. If you're not sure how filters work, how to exclude replies, how duplicate removal behaves, or how to export your results, ask. We're happy to walk through it, and the answer often helps us write clearer instructions for the next person.
Billing and subscriptions. Questions about the Creator ($5/month) or Growth ($50/year) plan, payments through Stripe, switching plans, or cancelling all go to the same address. For anything involving your payment, write from the email you signed up with so we can match the account.
Free trials. Every new user gets 3 free trial draws. If yours don't seem to be working, let us know what you're seeing and we'll sort it out.
Bugs and odd behavior. If a draw stalls, a post won't load, or an export comes out wrong, a short description plus a screenshot is gold. Reports like this are how the tool gets better, so please don't assume it's "too small to mention."
Feature requests. A lot of what LnPicker does today started as someone's email. If there's a filter, export format, or workflow you wish existed, tell us. We can't build everything, but we read all of it, and it shapes what we work on.
Partnerships and press. Running an integration, writing about giveaway tools, or exploring something commercial? Same address — just say so in the subject line, and we'll route it to the right person.
A note on privacy in your message
Please don't ever send us your LinkedIn password or any login credentials. LnPicker never needs them, and no legitimate support request requires them. We only work with public post URLs and the public comments on them. If anyone ever asks you for your password in our name, that's not us — report it and ignore it.
Other ways to find us
We keep a presence on Facebook at facebook.com/lnpicker, where we post updates and the occasional tip. For quick questions, some people prefer messaging us on WhatsApp at +44 7988 748570. Email is still the most reliable way to get a thorough answer, especially for anything involving your account or billing, since we can keep the whole thread in one place.
Response times, honestly
We're a small operation, not a 24/7 call center, and we'd rather be upfront than over-promise. Most emails get a reply within one business day. Weekends and holidays can run a little slower. If a few days pass with no response, it's worth checking your spam folder — replies occasionally land there — and then sending a gentle nudge. We're not ignoring you; the message probably just got buried.
Before you write: a quick self-check
A handful of issues have fast answers you can try right now. If a post won't load, confirm it's public — private or connection-only posts can't be read by the tool. If your winners won't export, try a different format (PDF, Excel, CSV, or TXT) and check that your browser isn't blocking the download. If a draw seems off, double-check your filters; a stray keyword requirement or an "exclude replies" toggle can quietly shrink your entry pool. If none of that helps, that's exactly what we're here for.
We started LnPicker because running a fair giveaway shouldn't be a chore, and good support is part of that promise. Whatever's on your mind — a broken button, a billing question, or a feature you've been wishing for — send it to [email protected] and we'll take care of you.